Top CX Experts Specializing in AI and Customer Experience (2026)

If you are hiring a customer experience consultant or building an AI and customer experience team in 2026, look for these things:

How United Airlines uses AI to make flying the friendly skies a bit easier

United Airlines is embracing artificial intelligence (AI) in innovative ways to improve the travel experience for its customers. From personalized customer service to streamlined operations, AI is playing a pivotal role in making flying the friendly skies a bit easier

Highlights from Deloitte's report on AI in Post-Sales Customer Experience

View Fullscreen Here's the link to the full report: Link to Report

What is the CX Refinery Community?

I'm glad you asked! :) It's a community of CX professionals learning the latest in CX, by using the power of collective wisdom (and our connections).

CX Communities in 2026 - and How to Choose the Best One

A CX community is an excellent resource for making better decisions regarding customer experience and satisfaction. By joining such a community, individuals gain access to a diverse group of people