CX Refinery Community

Hello, visitor! My name is Jason. I recently created a CX Community for people like us.

"Like us?"

If you're like me you...

• Have struggled to make an impact in your CX role.
• Have been searching for ways to break through obstacles at work, but only found vague guidance and the same old content
• Want to move faster

I read everything CX for years. It was my job as a CX leader at a $40B company. There were never any answers for the problems I had to solve.

But I had questions today, and I needed help today.

So I joined all of the CX "communities" I could find, but instead found non-curated forums filled with sales pitches.

Back in 2017, and still today in 2024, I could not find the right kind of help. CX professionals had to figure it out on our own - possibly making the same mistakes for no good reason.

This is where a curated Community shines.

We all have earned insight. The years of experience we bring that's unique to us. This is why a Community of vetted professionals is so powerful. Combined earned insight saves you from wasted time and frustration - and helps us win the CX game faster than ever.

CX Refinery is a Community where Customer Experience professionals can openly share ideas, expertise, and wars stories - to learn what works and what doesn't the easy way.

By joining other CX professionals in the Community you will:

• Save time finding solutions
• Learn from cumulative experience and wisdom
• Engage and Make Connections with other senior CX professionals
• Most importantly, get Unstuck.

Unstuck?

I haven't found single person in CX who hasn't gotten stuck. I was a CX leader at a Fortune 100 Insurance company, and again at a top online retailer. I was a part of one of the largest, most ambitious CX teams anywhere, and still we struggled to make real progress toward our goals, because it's hard to gain buy-in, and it's hard to to align organizations to the customer.

How is this still possible? Is there a shortage of CX books, CX certifications, CX trainings, CX podcasts, and CX newsletters? I don't think so.

We've been hearing about Customer Experience since the days of grainy VHS...

Customer Centricity has become the #1 buzzword in the industry...

It turns out that the idea of being customer-centric is hugely popular. People love to talk about it. But few companies truly get behind it.

For the past 6 years I've been talking to CX leaders. Everyone of them has shared similar complaints. Some left CX entirely. What's the problem?

CX is stuck.

Here's why:

CX knowledge is unspecific, fragmented, and unshared.

Something is missing that connects the dots, explicitly, on what to do, and how to do it - for your type of organization. For your situation.

We need help from others facing similar challenges.

• Professional Development: Focus Groups and Master Classes
• Sharing and Problem Solving in Real-time within a private group
• A catalyst to make authentic connections with vetted CX professionals
• Stepping stones to reach the next level in your CX career

The first cohort will be capped at 100 members, who will all join free.

🚀Join the Waitlist for CX Refinery Community (The first 50 on the waitlist will join FREE)

📪Subscribe to the free CX Refinery newsletter

Looking forward to connecting with you soon. 👋

- Jason